Terms of service

Last updated: 3 August 2026

These Terms of Service govern your use of the ATHARI website and your purchase of ATHARI products and services. By accessing our website, submitting an enquiry, approving a design, placing an order, or making a payment, you agree to these Terms.

ATHARI’s online sales remain subject to applicable UAE consumer-protection and electronic-commerce legislation. Nothing in these Terms limits rights that cannot legally be excluded.

1. About ATHARI

ATHARI provides customized card products and related services, including:

  • Customized metal bank cards and card-conversion services.
  • NFC business cards.
  • Membership and access cards.
  • Corporate and bulk card solutions.
  • Laser engraving, personalization, design, encoding, and related services.

Legal business name: [Insert licensed company name]
Trade licence number: [Insert licence number]
Registered location: Dubai, United Arab Emirates
Email: [Insert email address]
WhatsApp: [Insert WhatsApp number]

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

By submitting bank-card, business, company, employee, membership, or access information, you confirm that you are authorized to use and provide that information.

3. Product Information

We make reasonable efforts to display product descriptions, materials, finishes, colours, measurements, functionality, and images accurately.

Actual appearance may vary slightly because of:

  • Screen and lighting differences.
  • Natural wood grain and colour variation.
  • Metal finishing and engraving processes.
  • Manufacturing tolerances.
  • Differences between digital previews and physical materials.

Minor variations that do not materially affect the agreed design or functionality are not considered defects.

4. Customized Orders

Most ATHARI products are personalized and made specifically for the customer.

You are responsible for providing accurate:

  • Names and contact details.
  • Logos and artwork.
  • Spelling and wording.
  • Dimensions and quantities.
  • Technical and compatibility requirements.
  • Access-control, NFC, chip, or encoding specifications.

Customization options depend on the selected product, material, design, and technical requirements.

5. Design Approval

Where applicable, ATHARI will provide a digital design preview before production.

You must carefully review the design, including all spelling, logos, positioning, colours, finishes, engraving, dimensions, and other details.

By approving the design, you authorize ATHARI to begin production. ATHARI is not responsible for errors that were visible in the approved preview or resulted from incorrect information supplied by you.

Changes requested after approval may result in additional fees, production delays, or the need to place a new order.

6. Orders and Acceptance

Submitting an order, enquiry, quotation request, or payment does not automatically require ATHARI to accept or fulfil the order.

An order is confirmed when ATHARI:

  1. Accepts the order;
  2. Confirms the required specifications; and
  3. Receives the required payment or deposit.

ATHARI may reject or cancel an order where:

  • The requested product cannot be produced safely or legally.
  • Information supplied is incomplete or inaccurate.
  • The design infringes another party’s rights.
  • The request contains unlawful, fraudulent, offensive, or misleading content.
  • The required material or component is unavailable.
  • A pricing or listing error has occurred.

Where ATHARI cancels an order after receiving payment and before providing the product or service, the applicable amount will be refunded.

7. Prices and Payment

Prices are displayed or quoted in UAE dirhams unless stated otherwise.

Any applicable VAT, delivery fee, international shipping charge, customs duty, design fee, programming fee, or other charge will be shown or communicated before the order is confirmed.

ATHARI may correct genuine pricing, typographical, or system errors before accepting an order. We will not change the confirmed price after accepting an order unless you request a change to the specifications.

Orders may require full payment or a non-refundable deposit before design or production begins.

8. Bank-Card Conversion Services

ATHARI is an independent customization business and is not a bank, payment network, card issuer, or financial institution unless expressly stated otherwise.

By requesting a bank-card conversion, you confirm that:

  • You are the lawful cardholder or have the cardholder’s authorization.
  • The card is valid and lawfully obtained.
  • You understand the disclosed functionality and limitations.
  • You are responsible for checking your issuing bank’s applicable terms.
  • You will not use the service for fraudulent or unlawful purposes.

Card functionality may depend on the issuing bank, payment network, ATM, payment terminal, card type, expiry date, security controls, and other factors outside ATHARI’s control.

Any limitation disclosed before purchase—including contactless or tap-to-pay limitations—forms part of the agreed product specifications and is not considered a defect.

ATHARI does not guarantee that a converted card will be accepted by every bank, ATM, payment terminal, merchant, jurisdiction, or payment network.

9. NFC, Membership and Access Cards

Before production, you must disclose the required:

  • Card technology and frequency.
  • Access-control system.
  • Chip or credential type.
  • Encoding format.
  • Dimensions and physical specifications.
  • Required reader or device compatibility.

ATHARI will produce the card according to the specifications confirmed in writing. ATHARI is not responsible for incompatibility resulting from incomplete, inaccurate, or undisclosed technical information supplied by the customer.

Access permissions, databases, user credentials, reader configuration, and system administration remain the responsibility of the customer or their authorized system provider unless ATHARI expressly agrees otherwise in writing.

10. Customer Artwork and Intellectual Property

You retain ownership of the logos, names, trademarks, photographs, and artwork you provide.

By submitting content, you grant ATHARI permission to use, reproduce, resize, format, engrave, print, or adapt that content solely as required to process and fulfil your order.

You confirm that you own the submitted content or have permission to use it. You must not submit:

  • Counterfeit branding.
  • Unauthorized bank, government, or institutional marks.
  • Copyrighted or trademarked material without permission.
  • Misleading identification or credentials.
  • Offensive, discriminatory, defamatory, or unlawful content.

You are responsible for claims arising from content you supplied without proper authorization.

ATHARI’s website, product photography, original designs, text, branding, graphics, and other content remain the property of ATHARI or their respective owners and may not be copied or commercially used without written permission.

11. Production and Delivery

Production and delivery estimates are provided in good faith but are not guaranteed unless expressly confirmed in writing.

Delays may arise from:

  • Design approval.
  • Material availability.
  • Technical requirements.
  • Courier operations.
  • Customs procedures.
  • Incorrect delivery information.
  • Events outside ATHARI’s reasonable control.

Customers must provide complete and accurate delivery details. Additional delivery charges resulting from incorrect information, unsuccessful delivery attempts, refusal of delivery, or uncollected shipments may be charged to the customer.

International customers are responsible for applicable customs duties, import taxes, clearance fees, and local restrictions unless stated otherwise.

12. Inspection Upon Delivery

You should inspect your order promptly after delivery.

Report any visible damage, manufacturing defect, missing item, or incorrect product to ATHARI with:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos.
  • Images of the original packaging where relevant.

Claims will be reviewed under ATHARI’s Return and Refund Policy and applicable UAE law.

13. Cancellations, Returns and Refunds

Cancellations, returns, replacements, and refunds are governed by the ATHARI Return and Refund Policy, which forms part of these Terms.

Because customized products are made for a specific customer, orders generally cannot be cancelled or returned after design approval or once production has started, except where the product is defective, damaged, incorrectly produced, materially different from the approved order, or where a remedy is required by law.

UAE consumer-protection rules apply to goods and services sold by UAE suppliers, including qualifying e-commerce transactions.

14. Privacy and Security

Personal information will be handled according to the ATHARI Privacy Policy and applicable UAE data-protection requirements. UAE law provides protections concerning personal information and consumer data.

You must not send sensitive card information through an unapproved communication channel. Follow only the secure submission process provided by ATHARI.

ATHARI will never request your banking PIN, online-banking password, one-time password, or similar account-access credentials.

15. Acceptable Website Use

You must not:

  • Use the website for unlawful or fraudulent activity.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, or harmful code.
  • Copy, scrape, reverse-engineer, or exploit the website.
  • Interfere with another customer’s use of the website.
  • Submit false information or impersonate another person.
  • Use ATHARI products to facilitate fraud, unauthorized access, or misrepresentation.

ATHARI may restrict access, cancel orders, or report suspected unlawful activity where reasonably necessary.

16. Third-Party Services

The website may use third-party services such as payment providers, couriers, hosting providers, messaging platforms, booking services, or social-media platforms.

ATHARI is not responsible for the independent operation, availability, policies, or security of third-party services, although this does not remove ATHARI’s responsibility for obligations imposed by applicable law.

17. Warranty and Remedies

ATHARI warrants that products will be produced with reasonable care and substantially according to the approved specifications.

Where ATHARI confirms a manufacturing or workmanship issue, the appropriate remedy may include:

  • Correction.
  • Repair.
  • Re-engraving.
  • Replacement.
  • Reproduction.
  • A full or partial refund.

The remedy will depend on the nature of the issue and applicable legal requirements.

Damage caused by misuse, accidents, improper storage, unauthorized alteration, normal wear, banking restrictions, incompatible systems, or incorrect specifications supplied by the customer is not covered.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ATHARI will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use a product.

ATHARI is not responsible for losses caused by matters outside its reasonable control, including:

  • Bank or card-issuer decisions.
  • Third-party payment or access systems.
  • Customer-supplied specifications.
  • Unauthorized product use.
  • Courier or customs disruption.
  • Loss of access credentials caused by the customer.
  • Failure to maintain a backup access method.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited under UAE law.

19. Changes to These Terms

ATHARI may update these Terms to reflect changes in its products, services, operations, or legal obligations.

The updated version will be published on the website with a revised “Last updated” date. The Terms accepted when an order is confirmed will normally govern that order unless a change is required by law.

20. Governing Law and Disputes

These Terms are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Dubai.

Customers should first contact ATHARI so that any complaint can be reviewed and resolved directly.

Where a dispute cannot be resolved amicably, it will be submitted to the competent UAE courts or authorities, subject to any mandatory consumer rights or jurisdictional requirements.

21. Contact Us

Questions regarding these Terms may be directed to:

ATHARI
Legal business name: BEST PICKS TRADING L.L.C
Email: info@athari.ae
WhatsApp: +971 55 757 1603
Registered address: Dubai, United Arab Emirates