Shipping policy

Last updated: 4 August 2026

ATHARI provides a private collection and return service for customized bank-card orders. Instead of shipping your bank card to us, an ATHARI representative collects it from your selected location and returns it after the original card components have been transferred to your customized ATHARI metal card.

1. Service Area

Collection and return services are currently available within the areas confirmed by ATHARI during checkout or booking.

Availability may depend on the customer’s location, appointment schedule, and courier or representative availability. Orders outside the standard service area may require an additional delivery fee or alternative arrangement.

2. How the Process Works

Place your order and complete the required customization details.
Approve the final card design.
Select or confirm a suitable collection date, time, and location.
An ATHARI representative collects your original bank card.
ATHARI transfers the required components to your customized metal card.
The completed ATHARI card is inspected and returned to you at the agreed location.

The original plastic card may no longer be usable after the conversion process because its components are transferred to the customized ATHARI card.

3. Collection Appointment

The customer must provide:

A complete and accurate collection address.
A valid UAE mobile number.
The name of the person handing over the card.
Any building, parking, security, or access instructions.
A suitable date and time for collection.

The customer or an authorized adult must be present at the confirmed location.

ATHARI may request identification or order confirmation before accepting the card for collection.

4. Card Ownership and Authorization

By handing a bank card to ATHARI, the customer confirms that:

They are the lawful cardholder or have the cardholder’s authorization.
The card was lawfully obtained.
The information provided to ATHARI is complete and accurate.
They understand the disclosed functionality and limitations of the conversion service.
They are responsible for checking whether modifying the card is permitted under their issuing bank’s terms.

ATHARI may refuse to collect or customize a card where ownership or authorization cannot be reasonably confirmed.

5. Security During Collection

ATHARI will never ask for your:

Banking PIN.
Online-banking password.
One-time password.
Mobile-banking login details.
Card verification code for authorization purposes.

Customers should never provide these details to an ATHARI representative.

For additional security, customers may temporarily lock or freeze their card through their banking application before collection and reactivate it after receiving and inspecting the completed card.

6. Handling of Your Bank Card

Your card will be handled only for the purpose of completing the requested customization service.

ATHARI does not intentionally copy or store banking PINs, online-banking credentials, one-time passwords, or transaction-access information.

The card remains under controlled handling from collection until its return. Access is limited to authorized personnel involved in collection, customization, inspection, and delivery.

7. Production and Return Time

The usual turnaround time is approximately 1–2 business days from collection, unless another timeline is communicated before the order is confirmed.

Turnaround times are estimates and may be affected by:

Design changes or delayed approval.
Technical complications during the conversion.
Material availability.
Collection or delivery scheduling.
Incorrect customer information.
Events outside ATHARI’s reasonable control.

ATHARI will inform the customer if a material delay occurs.

8. Return Delivery

The completed ATHARI card will normally be returned to:

The original collection location; or
Another location approved by ATHARI in advance.

The customer or an authorized adult must be available to receive the card. ATHARI may request identification, order confirmation, or a delivery acknowledgment before completing the handover.

For security reasons, the card will not normally be left unattended, placed outside a property, or handed to an unidentified third party.

9. Missed Collection or Delivery

Customers should notify ATHARI as early as possible if they need to reschedule.

A new collection or delivery fee may apply where:

Nobody is available at the confirmed location.
The customer provides an incorrect or incomplete address.
Building access is refused.
The customer cannot be contacted.
The appointment is cancelled after the representative has been dispatched.

Any applicable rescheduling charge will be communicated before another appointment is arranged.

10. Inspection Upon Return

Customers should inspect the completed card when it is returned and promptly inform ATHARI of any visible damage, incorrect customization, or workmanship concern.

Where possible, the customer should test the card shortly after receiving it. ATM, payment-terminal, card-issuer, payment-network, and banking restrictions remain outside ATHARI’s direct control.

Any limitation disclosed before purchase, including limitations relating to contactless or tap-to-pay functionality, forms part of the agreed product specifications.

11. Loss or Damage During ATHARI’s Possession

If a card is lost or physically damaged while under ATHARI’s confirmed possession, the customer must notify their issuing bank immediately and take any recommended security action, including freezing or cancelling the card.

ATHARI will investigate the matter and provide the appropriate remedy for its service, subject to applicable law and the circumstances of the incident.

ATHARI is not responsible for:

Pre-existing card damage.
A card that was already defective or inactive.
Card expiry, cancellation, replacement, or blocking by the issuing bank.
Damage caused after the completed card has been returned.
Fraudulent or unauthorized activity unrelated to ATHARI’s handling.
Failure by the customer to secure or report a lost or compromised card promptly.

Nothing in this section limits liability or consumer rights that cannot legally be excluded.

12. Collection and Delivery Charges

Any applicable collection, return, priority-service, remote-area, or rescheduling fees will be displayed at checkout or communicated before the order is confirmed.

Additional charges may apply when the customer requests:

A different return location.
An urgent or priority appointment.
Delivery outside the standard service area.
Multiple collection attempts.
A change after dispatch.

13. International Orders

ATHARI’s personal bank-card collection service is intended primarily for customers within the confirmed UAE service area.

Customers must not send an active bank card internationally unless ATHARI has expressly approved the arrangement and provided written instructions.

14. Delays Outside Our Control

ATHARI is not responsible for reasonable delays caused by events outside its control, including severe weather, road closures, building-access restrictions, courier disruption, government measures, technical failures, or emergencies.

Where a significant delay occurs, ATHARI will contact the customer and arrange the earliest reasonable alternative.

15. Consumer Rights

This policy should be read together with ATHARI’s Terms of Service, Privacy Policy, and Return and Refund Policy.

The UAE regulates online sales through Federal Decree-Law No. 14 of 2023 on Modern Technology-Based Trade. UAE consumer-protection legislation also applies to qualifying goods and services supplied by UAE businesses. Nothing in this policy excludes rights or remedies that cannot legally be excluded.