Refund policy

Last updated: 3 August 2026

At ATHARI, every product is carefully crafted, customized, and inspected before delivery. This policy applies to ATHARI bank cards, business cards, access cards, membership cards, and other customized products.

1. Customized Products

Most ATHARI products are made specifically for each customer. This may include personalized engraving, names, logos, finishes, transferred components, programmed features, access credentials, or custom dimensions.

Once the customer approves the final design or production begins, the order cannot be cancelled, returned, or refunded due to:

A change of mind.
Incorrect information supplied by the customer.
An approved spelling, design, colour, finish, placement, or layout.
Compatibility requirements not disclosed before ordering.
Features or limitations clearly stated before purchase.

This does not affect the customer’s rights when a product is defective, damaged, incorrect, or materially different from the approved order.

2. Design Approval

Customers are responsible for carefully reviewing all names, numbers, logos, spelling, positioning, colours, and other details shown in the digital design preview.

Production begins only after approval. Once the design has been approved, ATHARI is not responsible for errors that were visible in the approved preview.

3. Cancellations

A cancellation may be requested before design work or production begins. Once a design preview has been prepared, approved, engraved, programmed, transferred, or placed into production, the order becomes non-cancellable.

If ATHARI is unable to complete an order, the customer will receive a full refund for the unfulfilled product.

4. Damaged, Defective, or Incorrect Products

Contact ATHARI promptly when an order arrives:

Damaged during delivery.
Defective in materials or workmanship.
Incorrectly produced by ATHARI.
Materially different from the approved design or confirmed specifications.

Please provide the order number, a description of the issue, and clear photographs or videos of the product and packaging. Customers are encouraged to report delivery-related issues within three calendar days of receipt so the matter can be investigated promptly. This reporting period does not limit any mandatory rights available under applicable UAE law.

After inspection, ATHARI may provide an appropriate repair, correction, replacement, re-production, or refund. UAE consumer law requires remedies where goods are defective, damaged, incomplete, misdescribed, or otherwise fail to meet applicable terms.

5. Natural Material Variations

Products made from genuine wood, metal, and other natural or specially finished materials may display minor variations in grain, shade, texture, engraving depth, or surface appearance.

Reasonable variations that result from the natural material or production process are not considered defects. Significant differences from the approved design or confirmed product description will be reviewed by ATHARI.

6. Bank Card Conversion Products

Features and limitations disclosed before ordering—including any contactless or tap-to-pay limitations—are part of the agreed product specifications and are not considered defects.

ATHARI is not responsible for issues caused by:

The issuing bank blocking, replacing, renewing, or deactivating the card.
An expired or subsequently cancelled bank card.
Incorrect information supplied by the customer.
ATM, payment-terminal, banking-network, or card-issuer restrictions outside ATHARI’s control.
Damage, alteration, or misuse after delivery.

Where a confirmed issue results directly from ATHARI’s workmanship, the product will be assessed for correction, replacement, or another appropriate remedy.

7. Business, NFC, and Access Cards

Customers must confirm their required technology, access system, encoding, frequency, dimensions, and compatibility before production.

ATHARI is responsible for producing the product according to the specifications confirmed in writing. Returns or refunds are not available when the product was produced correctly but is incompatible because incomplete or incorrect technical information was supplied by the customer.

8. Return Authorisation

Products must not be returned without prior approval from ATHARI. Approved returns must include the product and any relevant accessories or packaging requested by our support team.

When the return is required because of an error attributable to ATHARI, ATHARI will arrange or cover reasonable return-delivery costs. Unauthorised shipments may not be accepted.

9. Refund Processing

Approved refunds will be issued to the original payment method wherever possible. Processing typically takes 7–14 business days after approval, although the customer’s bank or payment provider may require additional time.

Original delivery charges will be refunded when the entire order is refunded because of an error attributable to ATHARI. Customs duties, import charges, priority-delivery fees, and other third-party charges are non-refundable unless required by law or caused directly by ATHARI.

10. Consumer Rights

Nothing in this policy excludes or restricts rights that cannot legally be excluded under applicable UAE consumer-protection and e-commerce laws. UAE law covers online sales and provides remedies in circumstances including defective, damaged, incomplete, misdescribed, or contractually non-compliant goods.